FAQs

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Online Banking FAQs

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How do I Enroll in Online Banking? 

  1. Click on the "Enroll" link to begin the enrollment process.
  2. Fill out the enrollment form and click the “Next” button.
  3. Set up 2-step verificaiton.
    1. When the Protect your account with 2-step verification screen appears, select Get started.
    2. Select an option from the Choose your verification method screen.
      • Voice or text message - Verification codes are sent to your phone.
      • Authy - Use the Authy app to generate a unique code to authenticate your account. Available for iOS®, Android™, and desktop.Select an option from the Choose your verification method screen. 
    3. Follow any verification instructions for the selected two-step verification method.
    4. Select Done.
  4. Read the user agreement, and then select Agree.
  5. Create a username and password by entering information in the Username and Password fields, and then select Next.

How do I pay a bill online?

Steps for paying a single bill:

  1. Choose an option.
    • Select Payments from the Online main menu.
    • Select Pay a bill in the quick actions section of the dashboard.
    • Select Pay a bill from the Payments section of the dashboard.
  2. Select a bill to pay.
    • The Single tab on the Pay a bill screen is selected by default.
  3. On the Single bill list, locate the bill you want to pay.
  4. After selecting a bill, complete the fields in the form, including From, Amount, and any additional options such as Frequency, Sends, or Notes as desired.
  5. Choose an option.
    • If the payment is a rush payment that requires an address to be completed, the end user selects Next.
    • If the payment is not a rush payment, continue to the next step.
  6. Select Submit.
  7. Select Done when the Payment submitted screen appears. If the payment requires approval, a message appears above the Done option telling the end user that approval is required before the payment will process.

Steps for paying multiple bills:

  1. Choose an option.
    • Select Payments from the Online main menu.
    • Select Pay a bill in the quick actions section of the dashboard.
    • Select Pay a bill from the Payments section of the dashboard.
  2. On the Pay a bill screen, select the Multiple tab.
  3. Use the filters and the Search payees field to locate one or more payees.
  4. Once one or more payees have been selected, choose the From account, Send on date for the payment, and the Amount.
  5. When all details are complete, select Review and pay.
  6. Select Submit payments.
  7. On the Payments scheduled screen, select Done.

How do I add a payee?

  1. Select Payments from the Banno Online main menu.
  2. In the Payments section, select + New payee.
  3. Select an option.
    • Select Add a bill.
    • Select Add a person.
      • Direct deposit
      • Email
      • Text message (SMS)
      • Check
  4. Complete the fields to create a payee. The new payee appears on the Payments screen with a payee Details screen that appears when the payee is selected.

How do I delete a payee?

  1. Go to the Payments landing page.
  2. Select the Payees tab in the Payments section.
  3. Select the payee you want to delete.
  4. Select a payee.
  5. Select  Delete.
  6. When asked to confirm, select Delete again.
  7. Select OK.

How do I edit a recurring payment?

Use these instructions to understand the process for an end user to edit a recurring payment in Banno Online.

  1. Select Payments from the Banno Online main menu.
  2. In the Payees section, select a payee that has a Recurring label next to it.
  3. Select a payment from the payee Details screen.
  4. Choose a situation and follow the corresponding steps.
    Situation Steps
    Delete a recurring payment
    1. Select Delete.
    2. Confirm the decision by selecting Delete again.
    Edit a recurring payment
    1. Select Edit payment.
    2. Configure the payment details as desired.

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Mobile Banking FAQs

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What is Mobile Banking?

Mobile Banking allows you to view account information, transfer funds, pay bills and locate branches and ATMs from the palm of your hand.

What exactly can I do through Mobile banking?

With Mobile Banking you can view account balances, recent activity and history. You can also pay bills and transfer money at any time!

What is required to enroll in Mobile Banking?

All that is required is a FNB of Jeanerette Online Banking User ID and Password and an active account. That’s it!

Is Mobile Banking safe and secure?

Yes, Mobile Banking is safe and secure. No identifying account information is stored on your mobile device through FNB of Jeanerette’s Mobile App. We protect your personal and financial information by utilizing multiple layers of security controls.

Does Mobile Banking cost anything? *

Of course not! FNB of Jeanerette Mobile Banking is a complimentary service that we provide to you, our customers. Message and/or Data usage charges may apply. Contact your wireless carrier for details. *$3.00 Paper Statement Fee will be assessed monthly if you do not elect to receive eStatements.

What type of device is required for Mobile Banking?

FNB of Jeanerette Mobile Banking App is available only for Apple devices and Android devices.

How do I download the mobile app to my iPhone, iPad or Android device?

Search for “Jeanerette” in iTunes or Google Play stores. Our app name is "Your FNB". Look for our sugar cane logo!

Can I make mobile deposits through the app?

Yes. Before depositing checks from the app, you'll need to enroll your account in remote deposit capture.

  1. Select Deposit check from the main menu.
  2. Choose a situation and follow the corresponding steps.

Situation

Steps

No accounts enrolled in RDC.
    1. Select the appropriate account.
    2. Select Enroll.

At least one account already enrolled in RDC.
    1. If Android™, select  next to Recent activity. If iOS, skip this step and continue to the next one.
    2. Select Accounts.
    3. If Android™, select Add account. If iOS, select Enroll another account.
    4. Select the desired account.
    5. Select Enroll.

Can I pay bills through the Mobile App?

Yes. Make payments, view your payment history, and see scheduled payments from the Payments screen.

  1. Select the menu, and then select Payments.
  2. Select Make a Payment, and then select the merchant or person you would like to pay.
  3. Select an account to take funds from, and then input the Amount.
  4. Choose when to send the payment, and then select the desired date. Based on your financial institution's funding model, the end user will either select the arrival date or the processing date for the payment. The app will inform the end user of which date (arrival or processing) they are selecting.
  1. Choose a situation and follow the corresponding steps.

Situation

Steps

Choose a date from the list in the Send now section.
  1. Select a date.
  2. Continue to the next step.

Choose a date by selecting Schedule a date in the Send later section.
  1. Select Schedule a date.
  2. Select a date from the calendar.
  3. Select Confirm.

Can I create payees through the Mobile App?

Yes, you can add new payees directly through the app. Save time by adding multiple payees.

  1. Go to the Payments landing page and select Payees.
  2. Select Add a payee.
  3. Select the type of payee to add.
    • Company
    • Person
      • Direct deposit
      • Email
      • Text message (SMS)
      • Check
  1. Enter the form information and select Continue or Submit when finished.

What accounts will I be able to access through the Mobile App?

You can access your checking, savings, loan, money market, CD (certificate of deposit) and Christmas club accounts all through the Mobile App.

What if my device is lost or stolen?

Because we require a User ID and Password, and no account information is stored on your mobile device while using our Mobile App, your information is safe and secure. In the event of the loss or theft of your device, we strongly recommend changing your Online Banking password as a precaution.

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eStatements FAQs

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What is an eStatement?

eStatements are an electronic version of your bank statement. They offer you a safe, secure and convenient way to view, print and download your account statements right from your computer or mobile device.

Is there a charge for eStatements?

Absolutely not. eStatements are free and environmentally friendly.

Why should I switch to eStatements?

eStatements offer many benefits that help simplify the way you use and store your bank statement. 

  • Fast: eStatements are available for you to review the same day the bank creates them. No more waiting for them through the mail.
  • Flexibility: You can view up to 7 years’ worth of eStatements through Online Banking (if you’ve been a customer with us for that long). You can also save them on your computer for your permanent records. 
  • Go Green: By switching to eStatements, you are reducing the amount of paper being used each month.
  • Secure: eStatements are stored securely through Online Banking.

Will my eStatements look the same as my paper statements?

Yes, your eStatements will look exactly like your paper statements.

Are check images available on eStatements?

Yes they are. Your eStatement will look exactly like your paper statements and will contain check images.

How long are eStatements available for viewing?

We keep up to 7 years’ worth of eStatements available for viewing through Online Banking.

Are eStatements secure?

Absolutely! eStatements are secured and accessed through Online Banking by using your username and password. The email you get each month is just a notification letting you know that your eStatement is available to be viewed through Online Banking. We do not attach any eStatements to an email message due to security concerns.

Do I have to be an online banking user to receive eStatements?

Yes. You must sign up for Online Banking to have access to eStatements. If you are not signed up for Online Banking, it’s easy and quick to enroll.

How will I know when my eStatement is available for me to view?

You will receive an email notification when your eStatement is available. This email is only a notification and does not contain your eStatements. We do not attach any eStatements to an email message due to security concerns.

Will I need any special software to view my eStatement?

You will need Adobe Acrobat Reader to view your eStatements. It’s a free, safe download directly from Adobe’s website.

How do I enroll in eStatements?

You can enroll in eStatements through our Online Banking or Mobile App. Follow the steps below for either platform.

  1. From the main menu, select Accounts > [Account name] > Documents.
  2. Select the Enrollment tab.
  3. If using standard enrollment, select Details, and then clear the check boxes next to the corresponding documents if you do not want to receive all notices or statements electronically.
  4. Verify your email address in the field that states. Please review the following email address. If not correct, please update it in the space shown.
  5. Enter the security phrase in the field that states Please enter a security phrase to be displayed on all valid emails sent from this site.
  6. Enter the enrollment passcode in the field that states Please enter the enrollment passcode in the field immediately below.
  7. Select Click here to view a passcode required to complete the enrollment process, and then enter the PDF passcode. This passcode verifies that you can view ESI documents in a PDF format using Adobe® 6.0 or higher.
  8. Scroll through the disclosure text, select the I agree to the listed terms check box, and then select Enroll now to accept the terms and conditions.
  9. Select OK.

A confirmation email generates.

How do I access my monthly eStatements?

Log into Online Banking or the Mobile App. Select the “Documents” tab and on the new screen select the "eStatements/notices" tab. Depending on your browser, select View or Download next to the applicable document. 

Can I save a copy of my eStatement for future reference?

Yes. You can save a copy of your e-Statement on your computer for your permanent records.

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Debit Cards FAQs

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Do I need to activate my debit card?

Yes your card does not activate automatically. You must call the number given on the little sticker on your card next to the word Activate

How do I change my debit card pin?

You will need to call your institution to get a reference number. Once they verify you are the owner of the card, they will give you a number to call with instructions OR you have the option to go into your most convenient branch to ask a CSR to help assist you with it.

Does my debit card have any spending or transaction limit?

Yes, you have a $510 daily ATM limit, and a $1500 point of sale limit. If you need to increase your limit, simply call us at 337-276-3692.

What if I need to spend more than $1500?

If you need to increase your limit, simply call us at 337-276-3692 to get your limit raised for the day or period of time you intend on spending more than $1500. 

Do I need to notify FNB Jeanerette when I will be traveling with my debit card?

Yes, if you are traveling out of the state, you need to notify your local branch or call the number provided to you on back of your card to let them know where you will be traveling and the dates of your trip.

What if my debit card is lost or stolen?

If your debit card is lost or stolen, please call your bank during business hours and let them know so they can cancel your card.

If it is after business hours, please call 1-800-383-8000 to report a lost or stolen card until your bank is open. Once your bank is open call or go into your local branch and let them know what went on and that you have contacted SHAZAM and that you need another card issued to you.  

How do I dispute a transaction? 

There are a few ways to go about this:

1. You need to identify the charge to make sure this isn’t something you have done, and the merchant just came across as a different name you weren’t expecting.

2. You need to follow the same procedures as if you needed to report a lost or stolen card. IF you did not authorize this transaction, then you need to try and reach the company of the unauthorized transaction about your card being compromised and them refunding your funds to you.

3. You can reach out to your bank and ask to speak to someone in the debit card department.  Let them know what has transpired and that you need to get another card issued, report a transaction as fraud, and possibly do a dispute if you are getting no luck with the company that made the unauthorized transaction.  

Please know when disputing an UNAUTHORIZED charge your card will have to be canceled. 

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Account and User Alerts FAQs

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How do I set up User and Account Alerts? 

View our step-by-step guide on how to set up both User and Account Alerts. 

Alert Setup Guide

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Bill Pay FAQs

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What is OneClick Bill Pay?

OneClick Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It’s safe, secure and easy to use.

Who can I pay with OneClick Bill Pay?

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

How are online payments delivered?

Payments are sent one of two ways — electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure and encrypted transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

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Do you have a question not answered on this page? Please contact us.